Terms and Conditions
1. About us
This website and online store is operated by Jack Miranda 15 601 005 334 trading as: GOODFRND
You can contact us at goodfrndmusic@gmail.com.
2. These terms
These terms apply to your use of this website and to every order you place with us. By placing an order, you agree to them.
We may update these terms from time to time. The version that applies to your order is the version published when you placed it.
Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. Where any term conflicts with the ACL, the ACL prevails.
3. Eligibility
You must be at least 18 years old, or have the consent of a parent or guardian, to place an order.
4. Orders
Your order is an offer to buy. A contract is formed only when we send you an order confirmation email.
We may decline or cancel an order before dispatch, including where:
the item is out of stock or unavailable;
there has been a pricing or description error;
we suspect fraudulent or unauthorised use of a payment method;
we cannot deliver to your address; or
the order appears to be for commercial resale.
If we cancel an order you have paid for, we will refund you in full.
We take reasonable care with product descriptions, images and pricing, but do not warrant that all content is free from error. Where an obvious pricing error occurs, we will contact you to confirm or cancel the order rather than proceeding.
5. Prices and payment
All prices are in Australian dollars (AUD) and include GST where applicable.
We accept payment through [Stripe / PayPal / other]. We do not store your card details — payments are handled by our payment provider under their own terms and security standards.
Your card will be charged at the time you place your order, including for pre-orders.
6. Shipping and delivery
We ship within Australia and to selected international destinations. Shipping costs are calculated at checkout based on the weight of your order and the destination.
Orders are dispatched as soon as possible within a reasonable time frame. Tracking details are emailed when your order ships.
Delivery timeframes shown at checkout are estimates provided by the carrier and are not guaranteed. We are not responsible for carrier delays, weather events, industrial action or customs processing.
Delivery address. It is your responsibility to provide a complete and accurate delivery address. If a parcel is returned to us because the address was incorrect or incomplete, or because it was unclaimed, we can resend it once you pay the additional postage.
Lost or damaged parcels. We are responsible for your order until it is delivered to you. If your order does not arrive, or arrives damaged, contact us at goodfrndmusic@gmail.com within 30 days of the dispatch date and we will investigate with the carrier and either resend or refund your order.
Where a parcel is marked as delivered. If tracking shows delivery to your address but you have not received the parcel, contact us and we will lodge an enquiry with the carrier. Where a carrier has left a parcel unattended at your direction (for example, an authority to leave), we may not be able to replace it.
7. Pre-orders
Some items are sold as pre-orders before stock is available.
Pre-order dispatch dates shown at the time of purchase are our best estimate and may change. Manufacturing and freight timeframes are outside our control.
If the dispatch date changes materially, we will email you. You may cancel a pre-order for a full refund at any time before it is dispatched.
Where an order contains both pre-order and in-stock items, the whole order will be [held and shipped together / shipped separately at no extra cost] unless you ask us otherwise.
8. International orders
Duties and taxes. Prices at checkout do not include import duties, taxes or customs charges levied by the destination country [except where stated at checkout]. These are your responsibility and are payable to the carrier or customs authority on arrival.
If you refuse to pay import charges and the parcel is returned to us or destroyed, we can refund the value of the goods less our outbound and return shipping costs. Where the parcel is destroyed or not returned, we may not be able to refund
Customs delays. International delivery estimates exclude time held in customs.
Christmas and seasonal cutoffs. Where carrier cutoff dates for a particular period are published on our site, orders placed after those dates are unlikely to arrive before the date shown.
9. Returns, refunds and the Australian Consumer Law
Your rights under the ACL. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This means that if an item is faulty, significantly different from its description, or not fit for its purpose, we will provide a remedy at no cost to you — including return postage.
How to make a claim. Email goodfrndmusic@gmail.com with your order number and photographs of the issue. We aim to respond within 5 business days.
Change of mind
Exchanges only: We will exchange an unworn, unwashed item in its original condition, with tags attached, within 14 days of delivery. You pay return postage; we pay to send the replacement. Exchanges are subject to stock availability.
Items we cannot accept back. Items that have been worn, washed, altered or damaged after delivery, and items returned without prior contact with us.
Refunds. Approved refunds are made to the original payment method within 10-15 business days of us receiving the returned item or agreeing to the refund.
10. Products
Garment colours may appear differently on your screen than in person. Measurements in our size guide are approximate and may vary slightly between garments.
Where an item is described as limited or one-off, we do not guarantee it will be restocked.
11. Intellectual property
All content on this site — including the GOODFRND name and logo, artwork, designs, photographs, music, video and text — is owned by us or our licensors and is protected by copyright and trade mark law.
You may not reproduce, distribute, or create derivative works from our designs or artwork, or use them commercially, without our written permission. Merchandise is sold for personal use and not for commercial resale.
12. Your use of the site
You agree not to use this site for any unlawful purpose, to attempt to gain unauthorised access to it, or to interfere with its operation.
If you submit content to us (for example, a review or a photograph), you grant us a non-exclusive, royalty-free licence to use it in connection with promoting GOODFRND, and you confirm you have the right to grant that licence.
13. Privacy
We handle personal information in accordance with our Privacy Policy, which forms part of these terms.
14. Liability
Subject to your rights under the ACL and to the extent permitted by law:
our total liability for any claim relating to an order is limited to, at our option, replacing the goods or refunding the price you paid; and
we are not liable for indirect or consequential loss.
Nothing in this clause limits liability that cannot be limited by law.
15. Events outside our control
We are not liable for failure or delay in performing our obligations where that failure or delay is caused by something outside our reasonable control, including natural disaster, carrier failure, industrial action, supplier failure, or manufacturing delays. Where such an event materially delays your order, you may cancel it for a full refund.
16. Disputes
If something goes wrong, contact goodfrndmusic@gmail.com— most issues are resolved quickly.
17. Governing law
These terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of that State.
18. Contact
Jack Miranda | 15 601 005 334 | goodfrndmusic@gmail.com | Lennox Head, 2478
Privacy Policy
Who we are
This site and store is operated by Jack Miranda trading as GOODFRND
We're committed to protecting your privacy and we handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Questions or requests: goodfrndmusic@gmail.com
What we collect
When you buy something: your name, email address, delivery address, phone number (if you give it), and details of what you ordered.
We don't collect or store your card details. Payments go through [Stripe / PayPal], who handle that information under their own privacy terms.
When you sign up to our mailing list: your email address, and your name if you give it.
When you use the site: basic analytics — pages viewed, approximate location, device and browser type, and how you found us. This comes through cookies and our website platform.
When you contact us: whatever you include in your message.
Why we collect it
To process and deliver your order
To email you about your order — confirmations, tracking, delays
To respond when you get in touch
To send you music and merch news, if you've opted in
To understand how the site is used so we can improve it
To meet our legal and tax obligations
Marketing emails
We'll only add you to our mailing list if you opt in. Ticking a box at checkout, signing up on the site, or entering an email capture — that's consent.
Every marketing email has an unsubscribe link and we action unsubscribes promptly. You can also just email goodfrndmusic@gmail.com and ask.
Order confirmations and shipping updates aren't marketing — you'll still get those.
Who we share it with
We share personal information with the service providers we need to run the store:
[Squarespace] — website and store platform
[Stripe / PayPal] — payment processing
[Australia Post / other carriers] — delivery
[Mailchimp / other] — email marketing
[Google Analytics / other] — website analytics
Our accountant, and other professional advisers where needed
We may also disclose information where the law requires it.
We don't sell your personal information.
Overseas disclosure
Some of the providers above store data outside Australia, including in the United States and Europe. By using this site and placing an order, you consent to your information being disclosed to and stored by them overseas.
We take reasonable steps to use reputable providers, but we can't guarantee that overseas recipients are subject to privacy laws equivalent to Australia's.
Cookies
We use cookies to keep your cart working, remember your preferences, and understand site traffic. You can block or delete cookies in your browser settings, but parts of the store may not work properly if you do.
Keeping it secure
We use reputable platforms with encryption and access controls, and we limit who can access personal information. No system is completely secure, but we take reasonable steps to protect what we hold.
We keep personal information only as long as we need it, including for tax and record-keeping obligations, then delete or de-identify it.
Accessing or correcting your information
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Email goodfrndmusic@gmail.com and we'll respond within 30 days.
Some information we may need to keep — for example, order records we're required to retain for tax purposes.
Complaints
If you think we've mishandled your personal information, email goodfrndmusic@gmail.com and we'll look into it.
If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes
We may update this policy from time to time. The current version is always the one published on this page.