Shipping Policy
Where we ship
We ship Australia-wide and to selected international destinations. If your country isn't available at checkout, email us at goodfrndmusic@gmail.com and we'll see what we can do.
Shipping costs
Shipping is calculated at checkout based on the weight of your order and where it's going. You'll see the exact cost before you pay.
Free shipping within Australia on orders over $140.
Dispatch times
Orders are packed and dispatched [on Tuesdays and Fridays]. If you order outside those days, your parcel goes out on the next dispatch day.
During release weeks and sale periods, dispatch may take a few days longer. We'll let you know if that's the case.
You'll get an email with tracking as soon as your order ships.
Delivery estimates
Once dispatched, allow approximately:
Destination
Australia 3-7 business days
New Zealand 6-12 business days
Asia Pacific 7-15 business days
US / Canada 8-16 business days
UK / Europe 10-20 business days
Rest of world 10-25 business days
These are carrier estimates, not guarantees. Delays happen — weather, customs, peak periods — and they're outside our control.
Pre-orders
Pre-order items ship on or around the date shown on the product page. That date is our best estimate — manufacturing and freight timeframes can shift, and if they do we'll email you.
If your order contains both pre-order and in-stock items, the whole order ships together when the pre-order item is ready [unless you email us to ask for them separately].
You can cancel a pre-order for a full refund any time before it's dispatched.
Getting your address right
Please double-check your delivery address at checkout. If a parcel comes back to us because the address was wrong, incomplete, or the parcel went unclaimed, we can resend it once you cover the return postage.
International orders: duties and taxes
Prices at checkout don't include import duties, taxes or customs charges for your country. If these apply, you pay them to the carrier or customs on arrival.
Every country is different, and we can't tell you in advance what you'll be charged. If you're unsure, check with your local customs authority before ordering.
Your order is our responsibility until it reaches you.
If your parcel hasn't arrived, or turns up damaged, email goodfrndmusic@gmail.com with your order number. We'll chase it with the carrier and either send a replacement or refund you.
Please get in touch within 30 days of your dispatch email so we can lodge an enquiry in time.
One exception: if you've given the carrier an authority to leave and the parcel goes missing after being left at your address, we may not be able to replace it.
Questions
Email goodfrndmusic@gmail.com — we'll get back to you within 5 business days.
Returns and Refunds Policy
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
In plain terms: if something we sent you is faulty, damaged, not what was described, or not of acceptable quality, we'll sort it out. That's your right, and nothing on this page changes it.
If something's wrong with your order
Email goodfrndmusic@gmail.com with
your order number
what the problem is
a photo or two
We'll respond within 5 business days.
If the item is faulty or not as described, we cover return postage and we cover sending you a replacement. You won't be out of pocket. Depending on the issue and what you'd prefer, we'll repair, replace or refund.
If you received the wrong item, same deal — email us and we'll fix it at our cost.
Change of mind
We'll exchange unworn, unwashed items in original condition with tags still attached, within 14 days of delivery.
Email goodfrndmusic@gmail.com first with your order number and the size you'd like instead
You cover postage to send the item back
We cover postage to send the replacement out
Exchanges depend on stock — if your size has sold out, we'll refund you instead
What we can't accept back
Items that have been worn, washed or altered
Items damaged after delivery
Items sent back without contacting us first
Sale items
This doesn't affect your rights under the Australian Consumer Law if an item is faulty.
Refunds
Approved refunds go back to your original payment method within 10 business days.
Original shipping costs are refunded where the return is because of a fault, an error on our end, or a cancelled order. They aren't refunded for change of mind
Cancelling an order
If you need to cancel, email us as soon as you can. If your order hasn't been dispatched yet, we'll cancel and refund it in full.
Pre-orders can be cancelled for a full refund any time before dispatch.
Lost or damaged in transit
Your order is our responsibility until it reaches you.
Questions
Email goodfrndmusic@gmail.com. We're a small operation